Privacy notice
ResolveMe, by Lumooo Information Technology. Last updated 18 September 2026. Draft for review before submission.
ResolveMe is a support assistant that a store installs from the Shopify App Store. This notice explains what the app stores, why, and for how long. The store that installs Resolve is the controller of its customers’ data; Lumooo processes it on the store’s instructions.
What we process
- Store content: products, policies and pages, read from the store so the assistant can answer from them. Re-read nightly.
- Conversations: the messages a customer writes in the chat, the assistant’s replies, and, once the customer identifies themselves, their name, email and the order they asked about.
- Orders: read from Shopify when a customer asks about one, and changed only after the customer confirms and within the limits the store set.
- Staff activity: which member of staff opened which conversation, and when.
Why
To answer customers, to carry out the order changes they ask for, to let the store review and correct what the assistant did, and to bill the store per resolved conversation. Conversations are also used to check the assistant’s own answers for regressions; never to train models.
AI
The assistant is an AI system and says so in the first line of every conversation. Messages are sent to DeepSeek’s API to generate replies, under DeepSeek’s API terms; the store’s data is not used to train models by us.
How long
Conversations are kept for the period the store chooses (30 to 365 days, 90 by default) and then anonymised: messages and personal fields are deleted. Everything is deleted when the store uninstalls the app, and on a data deletion request from Shopify.
Your rights
Customers exercise their rights through the store. Stores can export or delete any conversation from the app, and Shopify’s own data request and erasure webhooks are honoured automatically.
Contact
privacy@lumooo.tech (to be confirmed before submission).